Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE




  2. 1. GENERAL APPLICABILITY The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing. These terms apply to all sales of goods and services provided by Fedrio International Limited (hereinafter "The Company").
  3. 2. QUOTATIONS AND ORDERS All orders are subject to acceptance by The Company. For customized products (e.g., labels, patches, hang tags), The Company will provide a digital proof or sample for approval. It is the client’s responsibility to check all details (spelling, colors, dimensions, and layout) strictly. Approval of the proof confirms the order specifications. The Company is not responsible for errors in the final product that were present in the approved proof.

  4. 3. CUSTOMIZED PRODUCTS & RETURNS POLICY (IMPORTANT) Due to the customized nature of our products (including but not limited to custom labels, tags, and trims), all sales are final.

    • No Returns for "Change of Mind": We do not accept returns, exchanges, or refunds for custom-made goods unless there is a verifiable manufacturing defect or quality issue.

    • Quality Issues: If the products delivered differ significantly from the approved proof or suffer from material quality defects, the client must notify The Company within 7 days of receipt.

    • Resolution: In the event of a valid quality claim, The Company’s liability is limited to either re-producing the defective goods or refunding the amount paid for the defective portion. The Company accepts no liability for consequential damages or third-party claims.

    5. 4. COLOR AND MATERIAL VARIATIONS While we strive to match colors as closely as possible (e.g., Pantone standards), the client acknowledges that slight variations in color, texture, and finish may occur between the digital proof/computer screen and the actual physical product due to material batches and manufacturing processes. Such minor variations shall not constitute a quality defect.

    5. PAYMENT TERMS Production strictly requires full payment in advance.

    • 100% Prepayment: Unless otherwise explicitly agreed in writing, 100% full payment is required before The Company will schedule or commence any production.

    • Production Start Date: The estimated production lead time (turnaround time) begins only after the full payment has been received and cleared in our bank account, and the artwork proof has been approved.

    • Bank Charges: All banking charges, transfer fees, or intermediary fees are to be borne by the client. The Company must receive the full invoice amount net of any deductions.

    6. 6. TAXES AND DUTIES Prices quoted do not include taxes, VAT, or import duties unless explicitly stated.

    • International Shipments: The client is the importer of record and is responsible for all import duties, taxes, and customs clearance fees levied by the destination country.

    • Withholding Tax: If the client is required by local law to withhold tax, such amounts shall be paid by the client to the tax authorities in addition to the full invoice amount due to The Company. The invoice amount must be received by The Company in full, net of any deductions.

    7. 7. INTELLECTUAL PROPERTY The client warrants that they own or have the right to use all logos, trademarks, and designs submitted for production. The client agrees to indemnify and hold The Company harmless against any claims, damages, or legal costs arising from copyright or trademark infringement regarding the designs provided.

    8. DELIVERY AND FORCE MAJEURE The Company undertakes to do its best to deliver goods within the estimated timeframes. However, delivery dates are estimates and not guarantees. The Company is not liable for delays caused by shipping carriers, customs clearance, or events beyond our reasonable control (Force Majeure), including but not limited to natural disasters, strikes, or raw material shortages.

    9. GOVERNING LAW AND JURISDICTION All contractual relations and these Standard Terms and Conditions shall be governed exclusively by the laws of the Hong Kong Special Administrative Region. Any disputes arising out of or in connection with this agreement shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.