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Fedrio takes every step necessary to provide our customers with high-quality garment accessories and trims. However, if you feel the item you have ordered is not up to expectation, please contact us via [email protected] and speak to a customer service representative to obtain your return authorization before taking the steps to return any products.
If an item is defective, please contact us via [email protected] as soon as possible and we will replace the item. Please note that any defective items cannot be replaced after 30 days from your invoice date.
If an item appears to be missing from your package, it is recommended that you please take the following steps before contacting Customer Service.
In order for Fedrio to ship you the missing item, it is necessary that you report the missing item to our Customer Service within 5 business days upon arrivals of the order.
If you are interested in exchanging your item, please note that it must be made within 14 days of the invoice date. Our Customer Service Representatives are on the line to assist you with the process of your exchange via [email protected]
MAKING A RETURN
If you'd like to make a return, you can do so by first contacting our Customer Service Representative with 3 days of the invoice date. However, please keep in mind that Fedrio is not responsible for items returned that are lost or damaged during transit. Therefore, we suggest packaging the returned item with care as well as using a traceable carrier that can provide proof of delivery. In order to process your item, Fedrio must first receive the original item. Once your return has been received, we will issue a refund by the way of your original payment path for the merchandise returned, Please note that Fedrio does not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect.
SHIP ALL RETURNS TO:
3-402, No.165 Wuchangdadao
Yuhang, Hangzhou, China,310023
You should expect to receive your refund with 4 weeks of giving your package to the shipper. This period includes the transit time for us to receive your return from the shipper(5 to 10 business days), the time it takes us to process your return once we receive it(3 to 5 business days), and the time it takes your bank to process our refund request. (5 to 10 business days)