FAQs
Ordering
1. What forms of payment do you accept?
We accept PayPal, bank transfer, Western Union.
2. What if I need to modify or cancel my order after it has been placed.
Please call our customer service department at 86-571-8891-3839, and we will be more than happy to help you with your order. Customer service hours are Monday through Friday 9:00 AM-18:00 PM Chinese Standard Time.
3. I ordered an item and it appears defective or has a flaw in it. What should I do?
Fedrio makes every effort to provide its customers with exceptional garment accessories and other top-quality goods. In the event a product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. (After 30 days from your original invoice date, we will no longer consider items for return.)
Contact Info
1. How can I contact you?
Email is responded to within 1 business day: [email protected]
Call us at +86-571-8891-3839
2. Company Info
Click here to learn more about Fedrio.com
Products
1. How do I tell the size/color of an item?
We make every effort to accurately describe our products. If you are not sure about the size, color of an item, then please email [email protected] with the item NUMBER(the last number of item title), and a customer service agent will get back to you with 24 hours.
2. I want to order in bulk.
For large volume customers, we offer
- programs tailored to your company needs
- Direct shipping to your factory, warehouse, or individual stores
- Very competitive pricing
- Exceptional customer service
3. How can I be sure of an items' color?
We do our best to describe an items' color in each description we write. We hold each item to the window to observe the color in natural light. In spite of our best intentions, we can never guarantee exact colors or color matching because of the fact below: Variations in a monitor or mobile color settings are just too wide from device to device.
4. Is there a requested minimum order?
For all items, the quantity per pack/roll/ream or the MOQ is listed below the product details.
Shipping
1. How long will it take to get my order?
Products will be sent within 5 days after receiving your payment. Your ship time will vary depending on the complexity of the order placed.
2. What shipping methods do you offer?
Our default shipment is by Express. It usually takes 3-7 days to arrive. We will ship by air or by sea if your order is bulky and heavy.
Return Policy
1. What is Fedrio's return policy?
If an item is defective, please contact us as soon as possible and we will replace the item. Please note that any defective items cannot be replaced.
2. How do I make a return?
Before returning, any products please call us at 86-571-8891-3839 to get the proper authorization. For more details please click here.